Most problems have one of a few causes, and the answers below cover them. If yours is not here, the ways to reach us are at the bottom of the page.
Check three things. Your Pixalate account has to be active and its email verified. If you left the sign in page open for a long time before finishing, it will have expired, so close it and start again. And if your configuration contains an Authorization header, an API key or a token field, remove them: Pixalate signs you in through the browser, and a leftover credential field stops that flow from starting.
Any client that supports MCP. The Install page lists the ones we know about, with connection steps for each.
If yours supports custom MCP connectors and is not listed, it will very likely work. Tell support@pixalate.com and we will add it.
Same cause. Access is granted per product, so you have been enabled for part of it. Ask for the specific product you are missing.
Check your assistant's mode first. Some clients only expose tools in an agent mode, and in their other modes a correctly connected server shows nothing at all. The install page says which clients work that way.
If you are in the right mode and the list is still empty, your sign in worked and the tools are simply not enabled yet. Tools are enabled per product against your account's entitlements, and until that is done the list comes back empty rather than showing an error.
Contact your Pixalate account manager and say which product you need. Being specific about the product is faster than asking for access generally.
Review: Three months is a product statement from the Analytics one-pager. It is not enforced in the request model, so it is a data-availability expectation rather than a validation error. Confirm before launch.
Analytics data is available for a rolling three month window at launch. Older data exists but is not reachable through the connector, so a longer question returns less than you expect rather than failing. Ask your account manager if you need a longer history.
Review: Jason ruled the 60/min figure may be published on the FAQ; the pricing hold does not apply because it is not pricing. Keep the 'effective at launch' qualifier and status conditional until MCP_RATE_LIMIT_ENABLED is true, then set status ready, drop the qualifier, and send the hash.
Two different limits can stop a request, and they are fixed in different ways.
The rate limit caps how many requests you can make in a short window. At launch it is 60 requests a minute per account. You reach it by asking a lot in a short time, usually when an assistant is working through something in several steps. It clears on its own. Wait a moment and carry on.
Your quota is the total you can use over a period. It does not clear by waiting, and more of it is a conversation with your account manager rather than something support can change.
If you are not sure which one you have hit, the rate limit comes back within a minute and the quota does not.
Columns you are not entitled to are removed before the query runs, so an export contains the columns your account can see and no others. If a column you expect is missing, it is an entitlement question for your account manager rather than a problem with the export.
On a large export the link is returned as soon as the export starts, while the file is still being produced. Wait a few seconds and open it again. It is not a failed export.
Inline results are paged, and the first page is smaller than the maximum. You get 40 rows unless you ask for more, and you can ask for up to 100 at a time.
Ask for the next page to continue, or ask for more rows per page. If you want the whole set rather than a page of it, ask for an export instead: it has no row ceiling.
No. Every request is scoped to your own account. There is no client identifier to pass and no way to reach another account's data.
Check the date range and the filters first, since a different window is the usual cause. If they still differ, email support@pixalate.com with the report, the dates and both numbers. Do not reconcile it yourself by exporting and recalculating, because that hides the discrepancy rather than resolving it.
That is expected. Sign in is periodic and your client will prompt you. Nothing is wrong.
Email support@pixalate.com with the question you asked, what came back, and the date range involved. Most issues turn out to be specific to one input rather than general.
If your assistant gave you a trace id, include it. It lets support find the exact call.
Report availability differs between accounts. Ask what reports are available before assuming a particular one is there. Your assistant can list them.
Tools missing, errors, or results you did not expect. Email support@pixalate.com, and include what is on the list below.
Entitlements, reporting older than three months, and anything commercial. Your account manager is the fastest route.
